Refund policy
Return & refund policy
We hope you love your JÈYS & I purchase.
If for any reason it isn’t quite right, you have the right to return eligible items in line with the policy below.
Your Right to Return
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Notification Period
You may return eligible items within 30 days of receiving your order.
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Return Period
After contacting us, we'll provide simple return instructions and the return address.
Eligibility for Returns
Returned items must be:
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Unused, unworn, and unwashed
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In original condition
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With original tags and packaging intact
Items showing signs of wear, use, washing, or damage will not be accepted.
Non-Returnable Items
The following items are non-returnable unless faulty:
- Items marked as final sale
Exchanges
We do not offer direct exchanges.
If you would like a different item, please place a new order and return the original item for a refund.
How to Request a Return
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Notify us of your return
Please contact us within 30 days of delivery by either:
- Emailing info@jeysandi.com with your order number and reason for return, or
- Completing our Return Request Form: https://jeysandi.com/pages/refund-request
Once we receive your request, we will provide the return instructions.
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Return instructions
We will confirm your return eligibility and provide return instructions.
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Send the item back
Please return the item within 30 days of return approval.
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Refund processing
Once we receive and inspect your return, your refund will be processed within 5–7 business days. Depending on your payment provider, it may take a few additional days for the funds to appear in your account.
Return Shipping
1. Faulty or incorrect items: We cover the return shipping costs.
2. Changed your mind: Return shipping costs are the customer's responsibility.
Damaged or Faulty Items
Please Inspect your order upon delivery and contact us at info@jeysandi.com
as soon as possible if your item arrives damaged, defective or incorrect. Including photographs will help us resolve the issue more quickly.
We will arrange a replacement or full refund.
Gift Returns
If you received a JÈYS & I product as a gift and wish to return it, please contact info@jeysandi.com with the original order details, and we will assist you.
Need Help?
If you have any questions about your return, we're always happy to help.